We feel incredibly fortunate to have had Zhang Jie care for our family, and we would hire her again without hesitation. She is exceptionally dependable, professional, hardworking, and caring, and we trusted her completely with our daughter.
Zhang Jie joined us during a particularly challenging time. Our daughter spent her first 10 days in the NICU, while my wife was recovering from a C-section. Even though she could not yet care for the baby directly, Zhang Jie immediately found other ways to help and support our family. She prepared fresh, nutritious meals for us to bring to the hospital every day and was extremely attentive to my wife’s postpartum recovery.
What touched us most was Zhang Jie’s care and emotional support for my wife. My wife does not speak Chinese, and Zhang Jie speaks limited English, but Zhang Jie seemed able to naturally sense when my wife was feeling low or especially needed comfort. Although they had only just met and did not share a language, Zhang Jie would take the initiative to hug her, comfort her, or simply stay by her side. She could understand others’ emotions without words and offer warmth and support. This thoughtfulness and empathy meant so much to us during one of the most difficult periods of our lives.
Once our daughter came home, Zhang Jie continued to care for her with the same dedication and sense of responsibility. Our baby was not particularly easy to care for: she had significant gastroesophageal reflux and later needed oxygen while sleeping at night. Faced with these additional challenges and constantly changing circumstances, Zhang Jie never complained. Instead, she adapted carefully to our baby’s needs. No matter what happened, she always put our daughter’s safety, health, and comfort first. We always felt that, whatever the situation, we could leave our baby in her care with complete confidence.
Zhang Jie also greatly respected us as parents. For example, when we wanted to try different sleep-training approaches, she was always willing to cooperate. Of course, she would also share her own opinions and suggestions based on her extensive experience, and we valued her input greatly. But if our final preferences differed from hers, she respected our decisions and cared for our baby in the way we requested. We appreciated this very much.
Zhang Jie’s work ethic is also remarkable. She is always looking for ways to help. Even when we were caring for the baby ourselves and had told her to take a break, we would often find her cooking, vacuuming, cleaning, or doing other household tasks. Many of these were things we had never asked her to do and did not consider part of her main responsibilities. She is simply very hardworking and sincerely wants to help the family as much as possible.
As a live-in postpartum nanny, Zhang Jie was also very easy to live with. She is independent, considerate, respectful of our privacy, and always tries not to add any burden to the household. Although my Chinese is limited and my wife does not speak Chinese at all, communication was never a real problem between us. Whenever something was not understood, Zhang Jie was always patient and would communicate slowly with us. When needed, she was also very willing to use translation apps until everyone fully understood one another.
Most importantly, we could feel that Zhang Jie takes her work very seriously and genuinely cares about the babies and families she looks after. She combines extensive experience with a highly professional and responsible work ethic, while also being warm, empathetic, and hardworking. She not only took excellent care of our daughter, but also gave us a great deal of support as we became new parents during a very difficult period, making our lives much easier.
We are truly grateful for everything Zhang Jie did for our family. We would feel completely comfortable and sincerely recommend her to any family looking for an excellent postpartum nanny or caregiver.