Trust & safety
How NannyFYI verifies caregivers and reviews
Trust on NannyFYI comes from three independent signals — identity verification, review-authenticity checks, and skills certificates — plus your own judgment. Here is exactly how each one works.
Maintained by the NannyFYI Trust & Safety team. Last updated: June 27, 2026
1. Identity verification (实名认证)
A "Verified" badge means the caregiver has submitted a government-issued photo ID that our team has reviewed and approved. The ID images are stored privately and are never shown on the public profile.
Verification is optional and renews periodically, so the badge always reflects a caregiver’s current status rather than a one-time check. Because it is optional, many caregivers have not completed it — look for the badge rather than assuming a profile is verified.
2. Review authenticity
Every review is assessed by an automated authenticity check that estimates how likely it was written by a real employer describing firsthand experience — not by the caregiver, a resume, or an ad. Negative sentiment by itself never raises a review’s confidence. And because uniformly glowing, one-sided praise is the easiest kind to fake, a purely promotional positive review is held below the highest confidence level — the top is reserved for detailed, well-evidenced accounts, including critical ones.
Multiple submissions from the same reviewer identity are flagged. Supporting proof — such as payment records, messages, or an agreement — raises confidence only when its contents actually support an employer–caregiver relationship; irrelevant attachments do not.
Our team can request proof from a reviewer, and caregivers can appeal a review’s label by contacting our team.
3. Skills certificates
Caregivers can earn skills certificates by completing assessments on NannyFYI. Each certificate has an ID that you — or an AI assistant — can verify independently, so a claimed credential can be confirmed rather than taken on faith.
4. What you should still do
These signals reduce risk, but they are not guarantees. Always interview candidates, check references, confirm details directly, and meet in person before hiring. Treat verification, authenticity scores, and certificates as inputs to your decision — not a substitute for it.
Frequently asked questions
- What does the "Verified" badge mean?
- It means the caregiver submitted a government-issued photo ID that our team reviewed and approved. The ID is kept private and never shown publicly, and verification renews periodically so the badge reflects current status.
- How do you handle fake or biased reviews?
- Every review goes through an automated authenticity check that estimates whether it was written by a real employer describing firsthand experience. Negative sentiment alone never raises confidence, and a uniformly glowing, promotional review is held below the highest confidence level — the top is reserved for detailed, well-evidenced accounts, including critical ones. Duplicate reviewer identities are flagged, and our team can request supporting proof.
- Why isn’t every caregiver verified?
- Identity verification is optional, so not every caregiver has completed it. Look for the Verified badge on a profile rather than assuming — an unverified profile simply has not gone through the ID check.
- Can a caregiver pay to remove a negative review?
- No. Payment does not remove or change reviews. Caregivers can appeal a review’s label by contacting our team with supporting proof, and appeals are assessed under the same authenticity policy described above — payment plays no part.
- How do I confirm a skills certificate?
- Each certificate has an ID you can verify on NannyFYI. AI assistants can also verify a certificate through our public tools, so a claimed credential can be checked independently.