Making Caregiving
More Transparent

"我们本来只想签30天，她说档期不好排，一定要签40天，我们就答应了。结果第二次工资结算完没多久，她突然说要提前走，已经安排好了后面的工作。钱分批收，合同也签了，收完再说要走。押金2000美金要等最后13天才能抵扣，整个服务期那2000块都在她手里，出了问题你得先掂量。合同里还强制写了10%小费，不是建议，是强制，并且合同全是保护她的利益 态度 说话习惯用命令口吻，强势，永远觉得自己是对的。本来请月嫂是希望有人帮我度过最难的那段时间，结果每天还要应付这种相处方式 闪光灯 晚上看监控，她抱着宝宝玩手机，来消息闪光灯就一直闪，在黑暗的宝宝房里闪个不停。不是说了一次，每次提都是辩解，最后一次直接变成争吵，宝宝就在旁边睡着。是我先说不想继续才停下来的。没有道歉，没有改。当天晚上我们决定让她走 手机不离手 带孩子刷手机，闪光灯那件事只是把这个问题摆到明面上，其实贯穿整个服务 不尊重隐私 有事没事直接推门进来，一点招呼不打。就连早上我们还在睡觉的时候也是，门直接开了人就进来了。提醒过，她说没有，当场顶嘴 不爱护家里的东西 两个水龙头被她大力弄坏，一个弄歪一个漏水关不上，最后找人换新的才解决。做什么都用很大劲，关门关抽屉咣当响，月子里本来就睡得浅，说了也没用 厨房卫生 水池用完从来不擦干，她走了之后发现美缝已经发霉发黑。冰箱把手油腻，桌上经常有油渍，很多细节经不起看。我因为不想早起，主动说早饭不用做，两顿就好，想着她能把时间多放在宝宝身上。结果该懈怠的还是一样 专业失职 剖腹产后我一直用手撑着起身，现在腱鞘炎很严重，抱孩子都疼，要打封闭针。整个服务期她从来没提醒过剖腹产后要注意起身方式。这是月嫂最基本应该告诉的事 东西不见了 她让我们买的打蛋器，用的时候还问过多少钱说想要一个。她走了之后直接没了。几十块的东西，但这种行为让我很不舒服 离开那天 我们帮她买好机票，车费报销，多给半天工资想好聚好散。她不愿意，要全天，阴阳怪气说”那点钱你拿去也富不了，我没有也穷不了”准备骂街，到机场又发消息说45美金行李费没报，第二天继续发，无语 新阿姨来了之后检查宝宝用品，发现奶瓶消毒柜底部全是水垢，黑乎乎的，从来没清洗过。宝宝每天的奶瓶都在里面消毒，我之前完全不知道 孙美云从我家下户后，在新雇主家议论我的私事，并且在没有任何事实依据的情况下，向雇主和月嫂帮散布关于我职业的不实信息，对我的工作和身份进行造谣和恶意猜测 在我家期间，她也多次提及上一位雇主的负面情况，抱怨雇主“威胁她”，并将我产后反应慢等情况归因于雇主问题，同时频繁评价前雇主坏话。现在回头看，这类不断在不同雇主之间制造负面评价的人，其实当时就应该及时止损。 在我家期间，我作为妈妈去看宝宝、了解宝宝情况，或者提出合理意见，她就说我“事多”“像监工”。好像雇主不能关心自己的孩子，也不能对护理工作提出意见。 除此之外，她经常向产妇推荐高价蚕丝被、燕窝和产康项目。我后来从产康工作人员处得知，她每成功介绍一位客户做产康，可获得500美元介绍费。这也让我对她推荐这些项目的真实动机产生质疑。 她还长期通过抖音直播招募阿姨来美国，并向宝妈推荐相关人员和服务。 一个人的专业能力可以提高，但人品和职业操守是底线。背后议论雇主、在不同雇主之间互相贬低、传播隐私、无法接受合理监督、把客户当成推销和获利对象，这些都让我看到很明显的边界感和职业素养问题。 更讽刺的是，据了解，她目前的雇主对她的服务也并不满意。并且已经提前辞退了她"

"Auntie Wang has solid professional knowledge and extensive experience in newborn care, and she is able to skillfully handle feeding, burping, bathing, infant massage, soothing the baby to sleep, and other caregiving tasks. During the entire service period, she was conscientious, responsible, hardworking, and attentive, and she got along well with our family. We are grateful for her hard work during this time, which allowed us to get through the important stage after our baby’s birth with peace of mind. As first-time parents, we learned a lot of practical parenting knowledge from her. She greatly respects the parents’ parenting philosophy and adjusts the schedule and feeding arrangements according to our needs and expectations for raising the baby. For example, because we wanted to improve the baby’s spit-up and help stabilize weight gain by controlling the amount of milk per feeding, it was sometimes necessary to increase the number of feedings. Even when the number of nighttime wake-ups increased, she remained patient and meticulous, strictly followed our requirements to control the milk amount, and soothed the baby promptly, providing attentive and thorough care. She is full of patience and love for the baby, always carefully observing the baby’s needs and responding in a timely manner. At the same time, she also paid close attention to the mother’s physical recovery and emotional state, often taking the initiative to show care and encouragement, helping relieve the anxiety and stress that a new mother faces postpartum, so that the whole family felt warmth and support. Once again, thank you for her effort and care. We hope this can help more families."

"In the blink of an eye, the three months that Lan Jie spent with us have come to an end. We truly feel very reluctant to say goodbye, and I sincerely thank her from the bottom of my heart for her attentive care and companionship during this time, which made my entire postpartum recovery and baby-care journey much easier and more reassuring. During my confinement period, Lan Jie helped wipe me down with mugwort water and patiently guided me on breastfeeding and techniques for relieving milk blockage, so my whole breastfeeding journey went very smoothly and I never experienced clogged milk even once. She also put a lot of care into cooking. She carefully matched postpartum meals according to the mother’s recovery stage, made all kinds of nutritious soups, and prepared healthy snacks and desserts. Not only was everything nutritionally balanced, but it also tasted especially good, so I looked forward to every meal every day. When it came to caring for the baby, Lan Jie was experienced, meticulous, and responsible, and she was especially patient with the baby. The baby’s sleep was never very stable and there were frequent night wakings that required soothing back to sleep. Lan Jie would always get up in the middle of the night to care for the baby without ever getting tired of it. Sometimes, to help the baby sleep more soundly, she would hold the baby for a long time and never once showed impatience. She observed the baby’s condition very carefully, and all the care work was arranged in an orderly way, which gave us as parents great peace of mind. In addition, Lan Jie has a cheerful personality and is very warm and approachable. Every day she would interact and play with the baby and do early education activities. The baby would always smile when seeing her, and they built a very close bond. Beyond the physical care, what Lan Jie gave us even more was companionship and support. It is inevitable to have emotional ups and downs and anxiety after giving birth, and she was always able to listen patiently and offer positive encouragement. With her rich experience, she helped us relieve stress and gave me a lot of emotional support and a sense of security. She worked seriously and responsibly, and treated people with sincerity and warmth. She could always anticipate our needs in advance and arrange many things properly for us. Being able to meet such a professional, attentive, loving, and responsible maternity matron is a blessing for our whole family. Thank you, Lan Jie, for all your hard work and companionship during this time!"