Making Caregiving
More Transparent

"Becoming a mother for the first time, during the most precious forty-plus days of my life, I was very lucky to have Sister Liang by my side. While Sister Liang took such good care of the baby that the baby became fair and chubby, she also happened to take care of me so well that I gained four or five pounds... I will miss the mantou, baozi, dumplings, and pancakes she made. Some flavors will remain in memory together with a special period of time. In addition to taking care of the baby, Sister Liang is also a packing expert! Before she left, the baby’s ready-to-feed milk, supplies, and luggage were all organized neatly by her. Anyway, for my second baby, I have already booked Sister Liang two years in advance! Thank you, Sister Liang. I also sincerely recommend her to every expectant mother, and I hope you can also have a postpartum recovery period that feels reassuring, steady, and full of happiness."

"Auntie Zhou came to our home in early June to help us take care of our newborn baby. She is very professional and also very patient, and she understands very clearly the baby’s daily changes during this month, such as how much the baby should eat and how many times the baby should have bowel movements... Under her careful care, the baby has also grown very well. She is also very good at making foods made with flour; steamed buns, twisted steamed rolls, stuffed flatbreads, and baked flatbreads are all her specialties. Every day she made different postpartum meals for the mother. With Auntie Zhou’s help, we were able to experience the joy of having a child. Every night, Auntie would feed the baby on time and burp the baby. With her there, we felt very reassured. We are very grateful that the baby met such a good auntie in the first month after birth. Thank you, Auntie Zhou!"

"Please avoid this nanny! Statement regarding the nanny’s serious dereliction of duty while caring for the baby Over the past few days while the nanny was caring for the baby in my home, there were multiple instances of serious dereliction of duty, dishonesty, and disrespect for the parents’ childcare methods. I believe she is clearly no longer suitable to continue caring for an infant. The details are as follows: First, falsifying the amount of milk fed. One day before I went out, I clearly told the nanny to feed the baby 120 ml of milk, and the formula machine at home had already been set to 120 ml. She only needed to press once and it would dispense 120 ml of milk directly. But because she wanted to save effort and found feeding troublesome, she poured out half of the already prepared milk and actually fed the baby only about 60 ml, yet lied to me and said she had fed 120 ml. I have surveillance video to prove this process. Second, seriously improper nighttime care. Today the baby was obviously listless. After checking the surveillance footage, I found that after the baby woke up around 4 or 5 a.m., the nanny did not seriously soothe the baby back to sleep, but instead held the baby while using her phone and even recorded videos of the baby. During the recording, the phone flash was triggered, and the strong light shone directly into the baby’s eyes. For someone caring for an infant, this behavior is very unprofessional, and it makes me very worried about the baby’s eyes and physical condition. Third, not respecting the parents’ childcare approach and changing the baby’s sleep habits on her own. Our baby was originally able to fall asleep independently. As long as we followed the fixed routine—turning on white noise and letting the baby hold a small dog comfort object—the baby could usually fall asleep on their own. But the nanny sometimes forgot or did not follow this routine, causing the baby to wake up very soon. She also said she was trying to help the baby get rid of these “bad habits.” First of all, I do not think white noise and a comfort object are bad habits; secondly, even if she thought adjustments were needed, she should have first informed us and obtained the parents’ consent, rather than changing the sleep method the baby had already adapted to on her own. In many matters, she did not respect my thoughts and requirements. Fourth, overall care was not careful enough. In addition to the specific incidents above, the nanny was generally not careful enough while caring for the baby and did not pay enough attention to the baby’s condition, schedule, and needs. The baby is still very young and needs patient, careful, and responsible care, but her performance made me unable to feel at ease leaving my child with her. Fifth, integrity and fee issues. The nanny did not work the agreed number of days, but currently is unwilling to refund the corresponding fees. Combined with her concealment and deception regarding the feeding issue, I believe this is not only work negligence, but also involves basic integrity. In summary, the nanny’s behavior has seriously affected the baby’s safety, health, and schedule, and has also destroyed our trust in her. I cannot accept her continuing to care for the baby, and I request that the refund of the remaining fees and related issues be handled as soon as possible."